You’ve identified the business owners. Why is onboarding still waiting?
The company details are ready. You’ve established which people you need to check. Your new customer wants to get started.
But their identity checks are still incomplete.
Someone needs a reminder. Someone else is unsure what to do next. Your team is checking emails and updating records to work out what is outstanding.
If that sounds familiar, it is worth looking at what happens between requesting an identity check and having a result your team can review.
Where does your onboarding process get stuck?
Consider the last business customer you onboarded.
Could your team quickly see who had completed their identity checks? Did the customer understand what they needed to do? How much chasing was needed before you could move forward?
When several people need to be verified, even small points of confusion can create extra work.
For the customer, that means more administration before they can use your service. For your team, it means time spent coordinating checks alongside the work needed to assess the customer.
A useful starting point is to separate the time spent reviewing information from the time spent simply trying to collect it.
Finding the owners and verifying them are different jobs
Understanding who ultimately owns or controls a business is one part of the process. Verifying that those individuals are who they say they are is another.
A digital identity check does not untangle a complex ownership structure or establish who controls a company.
But once you have identified the people you need to verify, a clear digital process can help you manage that next step.
That is where Goidentity fits.
Give your team visibility and your customers a clear next step
Goidentity brings identity verification into a workflow with a web dashboard for your team and a mobile app for the people completing checks.
Your team can invite individuals, track their progress and review verification reports from one place.
The available checks include:
- Identity document verification, to check supported identity documents.
- Facial comparison and active liveness, to compare the person with their document photo and check that a real person is present.
- Sanctions and politically exposed person screening, to support your onboarding assessments.
Custom questionnaires can also collect additional information your process needs.
Your team still assesses the results and decides what further action is required. The platform supports that work by bringing the verification steps and results together.
Start with one real onboarding journey
Before changing your process, take a recent example and ask:
- Where did the customer need help?
- What did your team have to chase manually?
- Could everyone involved see what was complete and what was outstanding?
These questions give you something concrete to evaluate when looking at a verification platform.
The useful test is whether it fits the way your team works and makes the next step clearer for your customer.
See how it could work for your team
If identity checks are holding up your business onboarding, let’s walk through the process together.
We’ll show you how to request a verification, what the individual sees and how your team reviews the result. Bring a typical onboarding scenario so we can discuss where Goidentity could fit.