Find answers about Goidentity identity verification, screening, pricing, integrations, reports and account setup. If you need help with a specific workflow, contact our team or explore the Goidentity features and industry pages.
Goidentity lets organisations create a verification journey using the checks they need. An individual can be asked to capture an identity document and selfie, after which supported document, biometric and liveness checks are processed. The organisation then reviews the verification result and supporting evidence in the Goidentity dashboard or through an approved integration.
Identity verification is the process of checking that a person is who they claim to be. In a Goidentity journey this can include checking an identity document, comparing a selfie with the document photograph and carrying out an approved liveness check.
Yes. Goidentity supports digital identity verification for UAE residents, subject to the document type, selected verification service and information provided. Organisations can run these checks from the Goidentity dashboard or embed verification into an existing product or workflow using the API or SDK.
Many verification journeys can be completed quickly, but the total time depends on the selected checks, document quality and whether any result needs further review.
Goidentity supports a wide range of passports, driving licences and identity cards across many countries.
Identity verification confirms whether an individual is who they claim to be. KYC or customer due diligence is a wider process that can also include understanding the customer, assessing risk, screening and keeping appropriate records. Goidentity provides identity-verification and selected screening evidence that organisations can use within their wider KYC process.
Sanctions and PEP screening checks an individual against sanctions and politically exposed person data to identify potential matches for review. Goidentity can include screening results within the wider verification record. The organisation remains responsible for reviewing results and deciding what action is appropriate.
Goidentity currently provides one-time sanctions and PEP screening as part of a verification journey. It should not be treated as continuous sanctions monitoring unless that capability is separately confirmed and approved.
Goidentity can provide identity-verification evidence, selected screening results, GPS location context and questionnaire responses within a verification journey. These can support an organisation’s wider due-diligence process, but Goidentity does not replace the organisation’s own risk assessment, policy or final onboarding decision.
Yes. Organisations can choose the approved checks needed for each verification journey rather than using a fixed package. Depending on the current product configuration this can include identity and biometric verification, one-time sanctions and PEP screening, GPS location information and tailored questionnaires.
The Full Report brings together the results from the checks selected for that verification journey. Depending on the services chosen it can include identity-document results, facial biometric comparison, approved liveness results, sanctions and PEP screening, GPS location information, questionnaire responses, verification status and supporting audit information.
Goidentity is used by organisations that need to verify identities as part of onboarding, compliance or due diligence, including law firms, accountants, finance and government organisations. Explore our industry pages to see how Goidentity supports each sector.
Questionnaires let organisations collect additional information as part of the same verification journey. Teams can create questions, decide which answers are required and review the responses alongside the other verification results.
No. Goidentity records the device’s GPS location when the verification takes place. This provides additional context within the verification record but does not independently prove the individual’s residential address.
No. Teams can use the Goidentity web dashboard to create, send, track and review verification requests without building an integration. Technical support is only needed where an organisation wants to connect Goidentity directly with its own systems or customer journey.
The dashboard is designed for teams that want to manage verification requests without building an integration. The API is intended for organisations that want to connect Goidentity with existing systems or workflows. The public SDK can be used to embed the supported verification journey into the organisation’s own website or product.
Yes. Organisations can use the dashboard for a standalone workflow or use supported API/SDK options to connect Goidentity with an existing digital onboarding journey. The exact implementation depends on the organisation’s technical setup and chosen verification services.
Goidentity uses a pay-as-you-go model for standard use, with no long-term contract or monthly subscription requirement. There is no minimum usage volume. Organisations add funds to their account and only pay for the verification checks they use.
The minimum top-up amount is shown before payment and may depend on the selected account currency or current commercial terms. The checkout screen should be treated as the current source for the amount payable.
The Full Report is generated from the checks selected for the verification journey. The cost of selected paid checks should be shown before the request is confirmed.
A gift card adds promotional or prepaid credit to an eligible Goidentity account. A voucher code applies the specific offer or discount attached to that code. The applicable terms and eligibility should be shown when the code is issued or redeemed.
You can create a Goidentity account for free and begin setting up your verification process in minutes. The platform is intended to be simple and flexible, so organisations can top up their balance, invite customers, choose the checks they need, and review results from a web dashboard.
Goidentity supports GBP (British Pound), USD (US Dollar) and AED (UAE Dirham). You can view prices, top up your balance and pay for verification checks using your selected account currency. Your bank or card provider may apply conversion charges if your payment card uses a different currency.
Goidentity is primarily designed for organisations that need to carry out identity verification, customer onboarding, compliance checks, or due diligence. In most cases, it is helpful to have a registered business or organisation so your account can be linked to a legitimate operating entity. If you are an individual, sole trader, or early-stage business, you may still be able to enquire or create an account, but additional details may be requested to confirm the intended use of the service.
Goidentity uses Thales technology for supported identity-document checking, facial biometric comparison and liveness processing. Goidentity and Goaco remain responsible for the Goidentity product, customer journey and service experience. Only approved partnership and security claims should be used.
Active liveness checking asks the individual to complete an action during selfie capture, such as blinking, so the system can assess whether a real person is present rather than a static or replayed image.
Goidentity uses security controls appropriate to handling identity-verification data and relies on approved technology and organisational safeguards.
Goidentity can help organisations identify some types of identity-fraud risk through document, biometric and liveness checks. No verification service can guarantee that all fraud will be prevented, so results should form part of the organisation's wider controls and review process.
